Delivery & Returns

Delivery

We pride ourselves on our customer service and we are committed to providing accurate and speedy delivery. Delivery is quoted for the UK mainland*. To arrange delivery for non-UK mainland and overseas, please contact us for a quote generated on an individual case basis. We aim to dispatch your goods, if in stock, within 1-2 working days of receipt of your order. A signature is required on delivery and customers will receive confirmation of delivery time slot from our courier. Orders placed on a Saturday or Sunday will be dispatched the following Monday.

Standard Delivery (Express 48 hour service)  -  £6
Express Delivery (Express 24 hour service)  -  £10
Orders over £150  -  FREE

 *This excludes The Highlands and Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE. Please contact us for a delivery quote for these locations.

Returns

Finns of Chelsea is committed to selling only high quality products that we are confident you will love, but we understand there may be a time when you need to exchange or return a product. We will willingly refund or exchange any unused products within 14 days of purchase, providing you retain your receipt and the product is unused and in its original condition and packaging. For any breakages, please photograph and retain until we have agreed the damage. This policy is offered in addition to your statutory rights.

If you wish to return any items, please contact us at info@finnsofchelsea.co.uk or call us on 0207 225 0733 within 14 days of purchase of your items. We will issue you with a pre-paid returns label via email. On receipt of this label, please attach to the parcel and deliver over the counter to your nearest Post Office. Please allow 7-10 days from when we receive your returned items, for the refund to reach your account.

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